Terms of Service

TERMS AND CONDITIONS OF SERVICE

Plumbing, Heating & Gas Services



1. Acceptance of Terms

By accepting a quotation, booking work, or allowing work to commence, you agree to these

Terms & Conditions.



2. Gas Safe & Legal Compliance

All gas work is carried out by Gas Safe registered engineers in accordance with current

legislation.

Unsafe appliances will be classified as:

- Immediately Dangerous (ID) – will be disconnected

- At Risk (AR) – disconnection advised

We reserve the right to stop work where installations are unsafe or unlawful.



3. Quotations & Estimates

Quotations are valid for 30 days.

Estimates are approximate and may change due to unforeseen work or materials.

Any changes will be agreed where reasonably practicable.



4. Scope of Work

Only agreed work will be carried out. Additional work will be charged separately.

We are not responsible for faults caused by existing systems, previous workmanship, or

customer-supplied materials.

4A. Customer-Supplied Materials

Where materials or parts are supplied by the customer:

- The customer is responsible for their suitability and quality

- We accept no liability for their performance or failure

- We may refuse to install unsuitable or unsafe items

- No warranty applies to customer-supplied materials

4B. Duty to Warn

We will advise if materials or instructions are unsuitable.

If you choose to proceed against our advice, we accept no liability for the outcome.



5. Consumer Rights

Nothing in these Terms affects your rights under the Consumer Rights Act 2015.

All work will be carried out with reasonable care and skill.



6. Cancellations

You have 14 days to cancel (where applicable).

If work starts within this period, you must pay for work completed.

Cancellation rights end once work is completed.



7. Emergency Work

Call-out charges apply and are payable regardless of outcome.

Emergency work is to make safe or restore service and may be temporary.

We are not responsible for underlying or pre-existing faults.



8. Pricing & Payment

Payment is due on completion unless agreed otherwise.

Deposits may be required.

Late payments may incur interest and recovery costs.



9. Access & Customer Responsibilities

Safe access and working utilities must be provided.

Accurate information must be given.

Charges may apply for delays or aborted visits.



10. Safety & Hazardous Materials

Work may stop if conditions are unsafe.

Hazardous materials must be disclosed.



11. Guarantees & Warranties

Workmanship is guaranteed for a period of 12 months from the date of completion.

This guarantee covers faults arising directly from our workmanship only and does not

include issues caused by:

- Fair wear and tear

- Misuse, neglect, or lack of maintenance

- Third-party interference or alterations

- Pre-existing system faults

Manufacturer warranties apply to all parts and equipment supplied, subject to their terms

and conditions.

No warranty or guarantee is provided for customer-supplied materials or components.



12. Boilers & Heating Systems

Installations must meet manufacturer requirements.

Existing system issues are excluded unless agreed.

Upgrades are not included unless stated.



13. Liability

We are not liable for:

- Indirect or consequential loss

- Pre-existing faults

- Customer-supplied materials

Liability is limited to the value of the work.

Nothing excludes liability for death or personal injury.



14. Property Damage

Reasonable care will be taken.

Unavoidable access damage and decorative making-good are excluded unless agreed.



15. Complaints

Issues must be raised promptly.



16. Termination

We may suspend work for non-payment, unsafe conditions, or unreasonable behaviour.

Payment remains due for work completed.



17. Governing Law

These Terms are governed by the laws of England and Wales