Complaints Procedure

Complaints Procedure – Hydronik Heating & Plumbing

Last Updated: 10 May 2026

At Hydronik Heating & Plumbing, we aim to provide a high standard of workmanship and customer service at all times. If you are unhappy with any aspect of our service, we encourage you to contact us so we can work to resolve the issue quickly and fairly.

Step 1 – Contact Us Please contact us as soon as possible with details of your complaint. You can contact us by: Email: contact@hydronik.uk  Phone: 07935 871295  Website: www.hydronik.uk Please include:- your name and address- details of the work carried out- a description of the issue- any supporting photographs or documents Step 2 – Acknowledgement We will acknowledge your complaint within 5 working days. Step 3 – Investigation We will investigate the matter fully and may:- contact you for additional information- arrange a site visit if necessary- review installation records and communications Step 4 – Resolution We aim to provide a resolution within 14 working days wherever reasonably possible. If additional time is required due to the nature of the issue, we will keep you informed throughout the process. Step 5 – Further Resolution If you remain dissatisfied after our internal complaints process has been completed, we will continue to work with you to try and reach a fair and reasonable outcome. Our Commitment Hydronik Heating & Plumbing is committed to:- fair customer treatment- professional workmanship- honest communication- continuous improvement of our services Contact Details

Hydronik Heating & Plumbing  

Salisbury, Wiltshire  

Email: contact@hydronik.uk  

Website: www.hydronik.uk