Privacy Policy

Privacy Policy – Hydronik Heating & Plumbing



Last Updated: 10 May 2026

Hydronik Heating & Plumbing (“Hydronik”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and store your personal information when you use our website or contact us regarding our services.

1. Who We Are



Hydronik Heating & Plumbing Salisbury, Wiltshire, United Kingdom

Email: contact@hydronik.uk Website: www.hydronik.uk

2. Information We Collect



We may collect and store the following information:

  • Name
  • Address
  • Phone number
  • Email address
  • Property details relevant to works
  • Enquiry details submitted through our website or social media
  • Invoice and payment information
  • Photos related to plumbing, heating, or renewable works

3. How We Use Your Information



We use your information to:

  • Respond to enquiries
  • Provide quotations and invoices
  • Carry out plumbing, heating, and renewable services
  • Arrange appointments and site visits
  • Maintain customer records
  • Comply with legal and tax obligations
  • Improve our website and services

4. How We Store Your Information



Your information may be securely stored using trusted third-party software providers including:

  • ServiceM8
  • QuickBooks
  • Google Workspace/Gmail
  • Secure cloud storage systems

We take reasonable steps to keep your information secure and protected from unauthorised access.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information where necessary with:

  • Suppliers or manufacturers related to your project
  • Payment providers
  • Accountants or tax authorities
  • Certification bodies or compliance schemes
  • Legal authorities if required by law

6. Website Analytics & Cookies



Our website may use cookies and analytics tools to help improve user experience and website performance.

Cookies are small files stored on your device that help websites function correctly.

You can disable cookies through your browser settings if preferred.

7. Your Rights



Under UK GDPR legislation, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data where appropriate
  • Object to certain uses of your information

To request any of the above, please contact us using the email address listed above.

8. Data Retention



We only retain customer information for as long as necessary to:

  • provide services
  • maintain records
  • comply with tax and legal obligations

9. External Links



Our website may contain links to external websites. We are not responsible for the privacy practices of other websites.

10. Contact Us



If you have any questions regarding this Privacy Policy or your personal data, please contact:

Hydronik Heating & Plumbing Email: contact@hydronik.uk Website: www.hydronik.uk